Last updated: 30 May 2022

Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information we collect about you, including but not limited to through this website (INSERT WEBSITE ADDRESS), online, offline, as well as through our other business operations or directly from you.

In this Privacy Policy ‘you’ means any party that provides personal information to us, and ‘Grass & Bone’, ‘we’, ‘us’ or ‘our’ means Nice to Meat You Sydney Pty Ltd trading as Grass & Bone (ABN 31 654 086 709).

Please read this Privacy Policy carefully. By providing personal information to us, you indicate that you have had sufficient opportunity to access this Privacy Policy, have read and accept it, and you consent to our collection, holding, use and disclosure of your personal information as outline in this Privacy Policy.

Please contact us if you have any questions regarding this Privacy Policy via the contact details listed at the end of this Privacy Policy.

If you do not want to provide information to us, then you do not have to, however it may affect your use of this website or the products and services offered by us through this website as well as through our other business operations.

Personal Information

The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

• Whether the information or opinion is true or not; and
• Whether the information or opinion is recorded in a material form or not.

If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this Privacy Policy.

Personal information we collect and hold

We may need to collect and hold certain types of personal information from you for the provision of, and in connection with, our products and services.

The types of personal information we collect and hold about you may  include:

• Identify and contact details – including your name, contact details, billing information, shipping address, email address, telephone number(s) and government issued identification documents (included details included on such documents);
• Payment details -  for the purpose of processing purchases you make through this website or other methods of purchase, including payment card details and bank details.
• Demographic information such as postcode;
• Preferences and opinions;
• Information you provide to us through customer surveys;
• Account usernames;
• Details of products and services we have provided to you or that you have enquired about;
• IP addresses, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour;
• Additional personal information that you provide to us directly or indirectly through your use of this website,  associated applications, associated social media platforms or accounts from which you permit us to collect information; and
• Any other information requested by us/ or provided by you.

We may log information about your access and use of this Website, including through the use of internet cookies, your communication with this website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet Service Provider.

We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

How we collect your personal information

We may collect personal information from you:

• during the provision of, and in connection with, our products and services;
• whenever you input such information into this website;
• through the use of various technologies such as cookies, log files, web beacons, tags, pixels and widgets from your computer or device.

Purpose of collection

We strive to build a rewarding and lasting relationship with every customer.

In order to provide the level of service we believe you expect from us, we may collect, use, hold and disclose your personal information for purposes which include, but are not limited to, the following:

• to conduct our business;
• to provide products or services to you;
• to do all things necessary to administer those products or services;
• to research, develop, manage, protect and improve our products or services;
• to collect and process payments, through us or a third party;
• to conduct appropriate checks for credit worthiness and to prevent fraud;
• to enable you to access and use our website and any associated platforms (including social media platforms);
• to contact and communicate with you;
• for internal record keeping purposes;
• to perform all other administrative and operational tasks (including risk management, systems development and testing, staff training and market or customer satisfaction research);
• to facilitate your participation in any loyalty programs that may be established;
• for the management, protection and development of our business;
• to investigate, detect, protect us and other third parties against negligence, breach of contract, fraud, theft and other illegal activities;
• as may be required by law;
• for analytics, market research and business development including to operate and improve our products and services, website and any associated applications and social media platforms;
• to maintain a database of customers, subscribers or similar;
• to run competitions or offer additional benefits to you; and
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider to be of interest to you; and

You may opt-out of receiving marketing materials from us by contacting us using the details set out in this Privacy Policy or by using opt-out facilities provided in the marketing materials.

Disclosure of Personal Information to third parties

We may also disclose your personal information to other related and non-related organisations including, but not limited to, the following:

• our contracted service providers (including any market research company, suppliers of products or services which you have selected);
• credit reporting agencies and courts, tribunals, regulatory authorities where you fail to pay for goods or services provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
• our professional advisors, including our accountants, auditors and lawyers;
• third parties that assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia;
• third party sponsors or co-sponsors of promotions that we may run;
• third party technology partners including but not limited to Google, payment gateway providers, social media platforms such as Facebook and Instagram, or other relevant businesses. This may include parties that store data outside of Australia;
• international recipients as part of our ordinary business functions; and
• third parties when we contract out some of our functions and activities, such as call centre operators and mailing houses. In these circumstances, we prohibit third parties from using your personal information, except for the specific purpose for which we supply it.

Where we disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding handling of your personal information.

If there is a change in control of our business or a sale or transfer of business assets, we reserve the right to transfer our user database, together with any personal information and non-personal information contained in those databases, to the extent permissible by law. This information may be disclosed to a potential purchaser.

Your rights and controlling your Personal Information

Your choice and consent: You have the choice to provide us with your personal information. You can choose not to do so, however this may affect your use of this website or the products and services offered by us through this website as well as through our other business operations. When you provide us with your personal information, you consent to the terms of this Privacy Policy, and to us disclosing or receiving your personal information for the purposes set out in this Privacy Policy.

Restrict: You may choose to restrict the collection or use of your personal information. To do so you must notify us in writing through the contact details set out at the end of this Privacy Policy.

Access: you can request details of personal information that we hold about you. We will respond to any request to access information within a reasonable time. An administrative fee may be payable for the provision of information. In certain circumstances, we may refuse to provide you with information that we hold about you as set out in the Privacy Act 1988 (Cth).

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part on you advising us when your personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

Deletion: if you want us to delete personal information we hold about you or do not want us to collect information from you for a specific purpose, such as targeted advertising, please contact us using the details set out and the end of this Privacy Policy. Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information. We will functionally delete the information and we will not sell, transfer, or use personal information relating to you in any way moving forward.

It may be the case that for legal reasons we cannot delete, wholly or in part, your personal information. If this is the case we will advise you of this.

Unsubscribe: to unsubscribe from our email database, or opt out of communications, please contact us using the details set out at the end of this Privacy Policy.

Storage & Security of your Personal Information

We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification and disclosure. To ensure this, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your personal information.

While we take reasonable measures to maintain storage and security of your personal information, we cannot guarantee the security of any information that you transmit to us, or receive from us. The provision, transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised access to and/or disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

If a data breach occurs involving your personal information and the breach is likely to cause harm to you, we will notify you as soon as possible after the occurrence in accordance with our obligations user the Privacy Act and related legislation.

Links to other websites

Our website may contain links to other websites and electronic platforms (e.g. payment gateways, social media platforms). These links may be present to assist us in providing our products and services to you, process payment, help you find more information, or for other necessary purposes.

We do not have any control over those other websites and electronic platforms. We are not responsible for or liable for the protection and privacy of any information that you provide whilst visiting or using such websites or platforms, and they are not governed by this Privacy Policy.

We cannot guarantee any of the privacy practices of these other websites or platforms, so please ensure that you read their privacy policy before providing them with your personal information.

Complaints

If you believe that we have breached this Privacy Policy and want to make a complaint about that breach, please contact us using the details set out at the end of this Privacy Policy. We investigate all complaints and respond to you as soon as practicable with the outcome of our investigation. If you are not satisfied with our response, the Office of the Australian Information Commissioner may be able to assist you with a review of our decision. Contact the OAIC for more information at www.oaic.gov.au/

Transmission of Business

In the event that Nice to Meat You Sydney Pty Ltd trading as Grass & Bone (ABN 316554086709) or its assets are acquired, your personal information may comprise one of the transferred assets.

Changes to this Privacy Policy

This Privacy Policy may be amended, including with change, additions or deletion (either wholly or in part), from time to time at our sole discretion. The current version of this Privacy Policy will be displayed on our website.

You should check this Privacy Policy regularly, prior to providing personal information, to ensure that you are aware of any amendments and only proceed to provide personal information if you accept the Privacy Policy.

Your continued use of our website, products or services (including offline, online, or through our other business operations) indicates your acceptance of the amendments.

Use of headings

Headings used in this Privacy Policy are included for convenience only and will not limit or otherwise affect the interpretation of this Privacy Policy.

How to contact us about privacy

If you have any questions, or if you seek access to your personal information, or if you have a complaint about our privacy practices, please contact us using the details provided below:

Attention: Privacy Officer

Email: [insert the email address you want to be contact on here]